Job Description

Are you a cybersecurity analyst that gives a hoot? The SOC Analyst works full-time as part of a team to resolve multiple alert types originating from our clients’ systems. This role is critical in providing coverage for our team and clients in the evening, which are traditionally non-service hours. This coverage reduces potential outages during client production hours and provides additional security vigilance. 

Our SOC Team is an integral part of the core services we deliver. This role helps maintain critical security layers, resolve issues before they impact clients, and provides a valuable second set of eyes on important processes. It serves the broader team through standardization, automation, and rapid response, thereby saving time and improving quality of service. We provide continuous training opportunities and team support as well as opportunities for growth, training, and specialization. The experience gained is significant!

WHAT YOU WILL BE DOING

• Respond to security, network, and system alerts related to Security Information and Event Management (SIEM) systems, issues reported by users, failed back-ups, hard-drive issues, server errors, end point protection alerts, and the overall security and health of client systems
• Monitor various service boards, prioritize alerts, determining which to tackle first when there are multiple alerts within each priority
• Manage the automated patching system for all of Mainstay and Mainstay’s client’s, reviewing pending patches and researching alternatives when errors occur
• Research new patches, looking at reports from Microsoft, vendors, team members, and the security team to ensure patches are secure and work with client technology
• Monitor, and research new security vulnerabilities, and critical patches issued by various vendors, that could impact Mainstay or our clients
• Utilize our User Security Platform (USP) tools to support the security of Mainstay and our clients
• Understand compliance frameworks, security best practices, and regulations that impact security management
• Respond to reports of security incidents, following up with internal teams and clients as necessary
• Perform quarterly backup audits for all of Mainstay’s managed IT clients
• Perform annual license and account audits for all clients
• Assist in performing client onboarding security audits
• Support projects led by the SOC team

QUALITIES YOU SHOULD HAVE

• High attention to detail
• Excel at working independently
• Self-motivated with the ability to stay on track and focus on priorities
• Looks for ways to proactively assist team members outside of daily tasks
• Expert problem-solving skills and the ability to recognize patterns
• Strong communication skills with both clients and team members
• Excellent technical aptitude with an understanding of basic computer language
• Motivated by providing outstanding service to improve the lives of those around you
• Knowledge-driven with the ability to flourish in a fast-paced environment

TECHNICAL QUALIFICATIONS & SKILLS REQUIRED

• One to two years in a Security Operations Center (SOC), entry-level IT help desk or IT support role
• MCP Certification preferred but not required
• A+ (Plus) Certification preferred but not required
• Relevant security certifications helpful (Security+)
• Education focused in technology and networking preferred 
• Knowledge of standard SIEM platforms

About Mainstay 

Mainstay Technologies- IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium size businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame, we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off the work at the end of the workday, to focus on what matters more than work.  

It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends, never the means. In addition to being a Best Company to Work For, we have also been recognized for Coolest Companies for Young Professionals, “Best of Business” for Managed IT Services, and the Torch Award for Marketplace Ethics.  We have made the Inc. 500 | 5000 List for fastest growing small businesses 5 times.  

Benefits 

This is a full time, salaried position with a full benefits package, including: 

• A flexible and fun work environment with events, lunch+ learns, ping pong, snacks, games, and books 
• 3 weeks of PTO (4 weeks after 2 years) per year 
• A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years 
• Health, Dental, and Vision Insurance  
• Disability Insurance 
• Group and Supplemental Life Insurance  
• Paid Family Leave 
• 401(k) with 3% match 
• Employee Stock Ownership Plan
• ​Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs) 
• Paid Volunteer Time Off  

Location 

We believe in Work-from-Anywhere AND in the value of in-person relationships. We provide nearly unlimited flexibility to work remotely, but we do hold team meetings and all-staffs in person.  We also maintain a beautiful office in Manchester, NH and a satellite office in Laconia, and we encourage each team member to choose their own balance of home and in-office work, that maximizes wellbeing.  We do encourage all teammates to come in weekly, but it is not required.  Applicants must live within driving distance.   

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