Job Description

Key Results Area #1: Take Ownership of the Customer’s Technological Success

1. Build long-term relationships with customers
2. Ensure customers data and network security is maintained with industry best practices
3. Design, estimate, quote, and implement solutions to solve customers’ problems
4. Manage the lifecycle of customers infrastructure, hosted solutions, and budgets
5. Work alongside the Team Leader to achieve the best response times for customers
6. Interact with the accounting department on the customers’ behalf and describe value for work performed
7. Ability to generate and maintain your own work through identifying value-added opportunities, improvements or additional projects for a client
8. Full project ownership and management resulting in a deployment that is on time, with high customer satisfaction and with little interaction from a team leader

Key Results Area #2: Being a Valuable Team Member

1. Provide a good example of S. J. Rollins culture and values
2. Be on time for work and scheduled meetings
3. Take responsibility for the training and education of less experienced team members
4. Participate in regular team meetings
5. Take responsibility for your personal and career development

Entry Knowledge

• Meet or exceed responsibilities and expectations of System Administrator

Skill Level

• A fully trained and experienced Senior System Administrator will have a recognized specialty in an IT discipline, an advanced knowledge of all major IT technologies, be able to handle all but the most difficult tasks, and be able to perform preventative maintenance for all clients.

Responsibilities

• Lead onsite projects when Network Engineer is unavailable
• Assist lower-level technicians in building their knowledge and experience
• Independently manage billable time through projects, onsite appointments, and tickets
• Effective communication with client from problem definition and cost estimate through follow-up of successful solution
• Reliably manage the lifecycle of all customer’s technology
• Estimate and quote sales for most projects and products/services
• Proactively identify business problems and propose solutions to client
• Accept assignment of emergency phone as required
• Take ownership of projects assigned from a team leader, and see them through to the end, with high customer satisfaction

Expectations

• Adhere to policies and procedures as outlined in the Employee Handbook
• Meet or exceed the billable hours per day expectations established at each performance review
  • Best indicator of success is to work 5 days a week and be on time for work each day
• Show a good attitude towards people and a willingness and passion to learn new skills
• High-level and continuous client communication (inc. conflict resolution)
• Demonstrate critical thinking and decision-making skills while working towards a solution
• Proactively manage a client’s IT infrastructure and expand IT services offered
• Add value to all work by checking backups after solving an issue, checking for updates, and personal communication with client staff members to identify other issues
• Development of high-level skills in an IT discipline
• Delegation of work to team members as appropriate
• Develop strong relationships with clients that result in an increased reliance on you for IT needs – even outside of regular working hours
• Maintain a flexible schedule to allow for periodic night/weekend work and out of state work

Benefits:

• Health Care
• Dental
• Retirement Plan
• Profit Sharing

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