Job Description

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by third party sellers.

Position: Project Coordinator I

Location: Seattle, WA 98121

Duration: 6 Months

Job Type: Contract

Work Type: Remote

Job Description

• This position reports to the Project Team Manager.

• A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions.

• The Project Coordinator will work within a team environment as well as communicate internally with other departments.

Primary Objectives

• Provide members with a personalized creative experience

• Work intimately with members and coordinate the entire lifecycle of their projects

• Provide stellar customer satisfaction at all times

• Partnering with Publishing teams to ensure that members enrolled in the proper service package

• Working internally with other departments to ensure that a quality product is delivered in a timely manner

• Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur

• Meeting all performance and quality metrics

• Initiating process improvement projects within the department and driving them through to completion

Basic Qualifications

• Associate's Degree

• Customer service experience

• Experience working with high-volume processes

• Working knowledge of Microsoft Office Applications

• Ability to work weekends and overtime as required

• Authorized to work in the US without sponsorship

Preferred Qualifications

• Bachelor's degree preferred

• Aptitude to quickly learn new systems and software

• Ability to multi-task & prioritize, with strong organizational and follow-up skills

• Excellent oral and written communication skills

• Typical Day in the Role:

• Interaction with team/Day to Day:

• Daily interactions with my FTE team. Monthly touchpoints with me.

• They will be managing multiple partners and be expected to know multiple programs.

• No possibility to convert. May extend

Candidate Requirements:

REQUIRED SKILLS

Years of Experience:

• 2 in a corporate setting

• Degree or Certification: N/A

• Leadership Principle:

• Dive Deep

• Earn Trust

• Customer Obsession

• Insist on the highest standards

• Able to meet SLAs and goals of the team.

• Should have some experience providing customer support internally in a corporate setting.

Top 3 must-have hard skills

• Customer Support

• Research

• Sales Incentive Design

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Tags

Similar Jobs