Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
At Gorgias , our People Operations team is committed to delivering an exceptional employee experience by ensuring seamless processes and global compliance. As a Payroll Specialist , you will play a key role within the People Ops. Team , which is part of our People organization. You will also collaborate closely with the Finance & Accounting Team , as well as with various stakeholders across the organization, whose work directly impacts payroll processes.
Our team is dedicated to operational excellence and is currently focused on key initiatives such as implementing new tools to automate processes and optimizing the payroll experience in a global context.
As Gorgias continues to experience rapid growth, we are looking for a highly adaptable individual who thrives on challenges and proactively contributes ideas to improve processes and enhance team success. This is a unique opportunity to work in a dynamic and evolving environment where your creativity and input will have a significant impact.
In this role, you will be responsible for:
Coordinating with internal stakeholders to collect accurate information for monthly and bi-weekly payrolls, ensuring all relevant data is prepared for processing.
Collaborating with external vendors responsible for payroll processing, ensuring all calculations, such as overtime, bonuses, commissions, and PTO, are accurate and processed correctly.
Verifying processed payroll to meet accuracy standards and resolving any discrepancies.
Supporting the preparation of reports and assisting with ad-hoc requests within the People Operations team.
Working closely with the Finance & Accounting teams to meet their requirements and ensure the necessary data flow for reconciliation and financial reporting.
Managing processes related to Direct employees, Contractors, Freelancers and Employees of Records, ensuring compliance and accuracy in their payroll treatment.
Addressing and efficiently responding to employee inquiries related to their payments, providing assistance and timely solutions.
Tracking vendor deliverables on payroll SLAs via defined payroll metrics.
Being risk-aware and helping to identify, report, mitigate, and track risks in the payroll delivery process.
Supporting the Payroll team lead by providing necessary data and clarifications to questions raised during internal and external audits.
Driving process improvement initiatives to enhance efficiency in payroll operations through automation.
Demonstrating flexibility and adaptability to operate in a fast-paced, dynamic environment, taking ownership and setting directions with minimal guidance.
A degree in Accounting, Finance, or a related field, or equivalent experience.
Experience coordinating international payrolls with external vendors.
Strong attention to detail and the ability to handle sensitive data.
Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
Knowledge of payroll regulations in the countries where we operate.
Fluency in English is a must.
Proficiency in Excel and Google Spreadsheets , including knowledge of formulas, pivot tables, and creating macros (preferred).
Professional certifications related to payroll management or relevant courses.
Familiarity with different payroll tools and integrated accounting systems.
🏖️ 5-week vacation plus 2 weeks RTT
🤕 Paid sick leave
🌏 6 weeks full remote/year
🧸 Paid parental leave (16 weeks)
🚊50% of public transportation reimbursed
🍽️ Personal credit card to buy lunches (we use Swile )
🏥 We provide private health insurance (we use Alan )
💆🏻♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com . Let’s grow together!
€61.6K – €68.1K
Check the public salary and equity calculator to get the numbers tailored to your level and location.
Our calculator maintains fairness and pay equity within the organization, and you can find more info on how we calculate salaries here .
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