Patient Education Consultant Job at Tactile Medical, Spokane, WA

cGtEbHd6Q3VEWTB6elVpbjVYMVBZOW1LNkE9PQ==
  • Tactile Medical
  • Spokane, WA

Job Description

Overview:

The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patient’s training and ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient’s insurance as well as Tactile’s requirements.

Responsibilities:
  • Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
  • Contact patients within service levels expectations to schedule and complete trainings and demonstrations
  • Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage and finalizing the sale
  • Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed)
  • Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
  • Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
  • Review, complete and submit required paperwork with patient and answer questions
  • Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
  • Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
  • Effectively use translation tools for patients where English is not their first language
  • Meet or exceed established performance expectations
  • Maintain compliance with all appropriate regulatory requirements including HIPAA
  • Travel up to 80% within assigned territory
  • Other duties as assigned
Qualifications:

Education & Experience

Required:

  • Bachelor’s Degree or equivalent work experience
  • 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role

 

Preferred:

  • Health related certification
  • Medical device or healthcare industry experience

 

Knowledge & Skills

  • Ability to lift 20 pounds on a regular basis
  • Ability to work remotely and travel to patients in a home, clinic or virtual environment
  • Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams
  • Strong interpersonal communication skills including the ability to empathize with patients and caregivers
  • Strong critical thinking and decision-making skills in healthcare related situations
  • High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
  • Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments
  • Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience
  • Skilled in teaching others
  • Ability to stay focused and organized to complete assigned tasks
  • Technology savvy to efficiently complete paperwork, update records and communicate progress
  • Ability to be self-directed and work independently to overachieve results
Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.: $23.89 - $31.35 / HR Additional benefits:: non-exempt - Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Job Tags

Full time, Work experience placement, Remote job,

Similar Jobs

Acara Solutions

Safety, Health, Environmental (SHE) Manager Job at Acara Solutions

 ...Acara Solutions is looking for a Safety, Health, and Environment (SHE) Manager for our client in Alabama, NY ~ Direct Placement ~$100k-$125k based on experience ~ Comprehensive benefits package The Safety, Health, and Environment (SHE) Manager is responsible... 

Passionate Private Duty

Caregiver Job at Passionate Private Duty

 ...Responsibilities: Enables clients to stay in their homes by monitoring and recording patient conditions, and providing support and...  ...services, such as bathing, dressing, and grooming. Helps clients care for themselves by assisting with the use of a cane or walker,... 

Qualcomm

Audio Engineer Job at Qualcomm

 ...Group Multimedia Systems**General Summary:** Design and develop cutting-edge digital signal processing (DSP) IP with a focus on audio applications. This role will involve working on various projects, including:+ Hardware DSP IP Design: support digital signal processing... 

Americhem International

CDL B Hazmat Box Truck Delivery Driver Job at Americhem International

 ...Department. What youll do: ~ Drive up to a 28 box truck to customer locations and unload at designated customer delivery areas Ensure customer satisfaction upon...  ...to ensure a safer delivery experience for our drivers. We offer a rich benefits package that... 

Elara Caring

RN Administrator Home Health Job at Elara Caring

 ...you have countless ways to make a difference in your role as Administrator by guiding your team to reach their full potential.To continue...  ...+ Pet insuranceWhat is Required?+ Graduate of an accredited nursing school+ Current state license as required by state or federal...