Job Description

Position:

IT Support Specialist

Description:

We are seeking an experienced IT Support Specialist with a strong background in OSS (Operating Support Systems) and a wide range of technical troubleshooting skills.
This role requires expertise in supporting various hardware, software, and network systems, as well as providing timely assistance in a data center environment.
Key responsibilities include providing technical support and troubleshooting for mobile devices and printers (local and network), troubleshooting hardware issues such as no booting, FAN problems, and battery failures, managing and assisting with conference room technology setups, supporting and troubleshooting using CMD commands, handling SCCM for massive installations and updates, working within a data center environment, using imaging software to deploy operating systems and applications, assisting with ticket management and resolution using ServiceNow (SNOW), and providing support for MS Office Suite applications.

Requirements:

Strong experience in OSS and the ability to speak to this knowledge in an interview setting.
Hands-on experience troubleshooting mobile devices and printers (local and network).
Proficiency with CMD commands and troubleshooting hardware issues.
Familiarity with managing conference room technology setups and SCCM for large-scale software installations.
Understanding of data center operations, including network devices and patch cables.
Experience with ticketing systems, specifically SNOW (ServiceNow).
Proficient with the MS Office Suite and capable of troubleshooting related issues.

Benefits:

Long-term potential contract-to-hire (CTH) opportunity.
Competitive pay at $23.00 (W2).
The interview will be conducted via video (approximately 15 minutes).

Job Tags

Contract work, Local area,

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