Helpdesk Analyst 8-11 Job at Focused HR Solutions, Columbia, SC

clVYcnhqR2pDSW8zeVVlbDZIOU9iOU9NNlE9PQ==
  • Focused HR Solutions
  • Columbia, SC

Job Description

This job is 100% on-site in Columbia, SC.

Our direct client has an opening for a Helpdesk Analyst rec 10944-1

This position is up to 12 months, with the option of extension, and is in Columbia, SC

Corp to Corps are NOT allowed for this client. W2 Only.


Responsibilities:

  • Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps for the Office of the State Treasurer (STO).
  • Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users' needs and are understood by users.
  • Builds and maintains strong working relationships with key IT product and service providers to ensure performance and service level requirements are met.
  • Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.
  • Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues.
  • Participates in projects and initiatives to advance the STO's operational effectiveness in cost savings, performance and customer satisfaction.
  • Maintains, recommends and documents IT procedures, processes and controls.

DAILY DUTIES / RESPONSIBILITIES:

ALL WITHIN PROJECT SCHEDULES AND OTHER DEFINED DEADLINES:

  • Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily
  • Provide technical support to ongoing projects assisting with IT needs
  • Use critical thinking to help develop IT solutions or troubleshoot problems
  • Offer great deskside and remote support to the STO workforce
  • Assist with documentation and reporting as necessary

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

  • GREAT CUSTOMER SERVICE
  • TECHNICAL TROUBLESHOOTING
  • HANDS-ON DESKTOP SUPPORT
  • EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

  • A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
  • EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS
  • Customer service skills Yes 1 Expert Currently Using 6 + Years 

Additional Skills: 

  • A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
  • EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS

 
By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime. 

Job Tags

Contract work, Remote job,

Similar Jobs

ContactLink Solutions

Turkish Us-Based Interpreter Job at ContactLink Solutions

 ...Turkish - International Interpreters Language: Turkish Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Turkish and English to join our team of international interpreters. If you have... 

Konik

Construction Project Manager Job at Konik

 ...Construction Project Manager Minneapolis, MN | Direct Hire | $115k - $120k Konik is partnering with a general contractor in the west metro that is seeking to add a Project Manager to their team. Our client works on commercial construction projects including renovations... 

National Health Partners

Hospitalist Opportunity - Orlando, Florida Job at National Health Partners

 ...hospital. This is hybrid model where you see a few patients in the office in the afternoon. Start your day at 7 am. Four day work week!...  ...rounding, admitting and discharging then in the afternoon go back to the office and see 7 to 10 patients. Sometimes finishe work by... 

Brooklyn Heights Montessori School

Substitute Teacher - Early Childhood, Lower Elementary, Upper Elementary & Middle School Job at Brooklyn Heights Montessori School

 ...co-teachers or cover teachers in specific program classrooms. The ideal candidate has experience with students 2-5, 6-9, 9-12,11-13 years old, and enjoys spending time with students in a specific age group or throughout the school, while firmly guiding them and keeping... 

Strategic Employment

Construction Project Manager Job at Strategic Employment

 ...Construction Project Manager Commercial Redevelopment Were working with a nationally active real estate investment and development group thats expanding its in-house construction team. Theyre looking to bring on a mid-level Construction Project Manager to support...