Job Description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

The Fraud Analyst position supports development and analysis of fraud strategies, to investigate and deter fraud against Charter Communications. This role requires the ability to conduct in-depth research of complex situations or datasets, and provide clear documentation of all findings. A continuous improvement mindset is also a critical part of this role.

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Gather business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis.

Support analyst team with data extractions and manipulation for recurring and ad hoc reporting.

Develop/select methodologies to derive answers to business problems.

Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy.

Analyze data to provide meaningful insights. Providing strong data manipulation and interpretation skills, and be able to quantitatively assess business problems.

Proactively identify instances of potential fraud and abuse through data analysis using company system and tool.

Engage and partner with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of investigative findings, and develop recommendations to mitigate risk.

Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand.

Communicate with legal, Law Enforcement, customers and business partners as needed.

Collaborate with a variety of external sources to identify current and emerging patterns and schemes related for fraud or prior debt.

Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing.

Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.

Provide courtroom testimony regarding investigative findings and analysis.

Perform other duties as may be requested by manager.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Experienced in fraud/risk/business analysis, identifying trends and patterns in data, and applying relevant analytical and statistical methods to evaluate and solve problems

Ability to implement processes to ensure quality data, adequacy, accuracy and legitimacy of data

Ability to handle a variety of investigations with increasing levels of complexity

Ability to make appropriate and prompt decisions to identify potential complex fraud within defined guidelines

Effective relationship building skills and ability to deal with internal/external resources

Able to work independently and with a team to handle all issues while working under strict time constraints

Ability to effectively use PowerPoint, Excel, and data visualization

Ability to monitor and coach in all types of fraud scenarios

Ability to maintain updated knowledge of the program, including policies and procedures as referenced in the employee handbook

Familiar with the MicroStrategy reporting tool

Effective written and verbal communication skills

Demonstrated ability to perform effectively in a fast-paced environment

Ability to be proactive and results driven

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to plan, prioritize and organize effectively

Ability to research and analyze data

Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values

Proficient in Microsoft Office suite: Excel, Word, Powerpoint

In-depth understanding of billing systems, Payment platforms and Biller data (Preferred)

Cable industry experience/knowledge (Preferred)

Required Education

Bachelor's degree preferred or equivalent combination of education & experience

Required Related Work Experience and Number of Years

Reporting & Analytical experience - 2+

Fraud Protection Analysis or general data Analysis experience/knowledge - 4+

Experience making complex business decisions

CCO301 2025-59436 2025

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Job Tags

Full time, Work experience placement, Work at office, Local area, Visa sponsorship,

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