Job Description

Position Title:  DIRECTOR OF FRICTIONLESS MARKETS (Concessions) Intuit Dome 

Pay Range : $95,000 to $110,000 

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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

For more information on what we are about as a company, check us out by following the link below:

Job Summary

The Director of Frictionless Markets known as concessions will lead the team who creates unforgettable experiences. As Director of Frictionless Markets, you will be responsible for managing the markets department to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards. 
Detailed Responsibilities
Overseeing all aspects of Frictionless Markets operations
Ensuring the recruitment and training of team members in our standards and procedures

Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
Driving engagement within the concessions department
Overseeing all aspects of season planning and event preparation in the concessions department to ensure maximum event readiness
Ensuring point of sale updates and regular maintenance checks are completed
Completing calorific analysis of menu items in partnership with the culinary team
Ensuring the timely implementation and communication of promotions
Overseeing loss prevention activities including overseeing the nightly Goods Out of Stock (GOS) procedure
Working in partnership with other departments to ensure accurate completion of the requisition process
Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
Ensuring compliance with all Payment Card Information rules
Implementing concessions Production Sheet to ensure accurate production and minimal wastage
Conducting progressive coaching with team members
Completion of monthly financial reporting and action planning
Ensuring regular maintenance, cleaning and inspection of all concessions areas and equipment
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
Completion and processing of alcohol incident logs to identify recurring issues or trends
Managing team member meal breaks
Overseeing recruitment activities for team members and non-profit groups
Holding pre-shift meetings to set the tone for events
Support location "Keys to the Future" activities to develop future leaders
Support team member orientation training
Oversee service standards during events to ensure a high level of the guest experience
Ensuring accurate end of month inventory completion
Partnering with purchasing team to manage product transfers and requisition sheets to accurately track products during events
Managing and resolving guest complaints
Managing team member incidents/accidents and following all required reporting procedures
Managing the onboarding of new management employees in line with our #bestdayever process
Conduct monthly safety training for team members
Managing team member scheduling in line with demand forecasts
Verifying payroll, entering gratuities
Subcontractor communications - ensure they have all correct paperwork in, scheduled properly, staffing has done appropriate trainings, etc.
Responsible for the accurate and timely completion of month-end inventory for the concessions department
Completing building walkthroughs during events
Working with location partners to manage the implementation standards agreed through sponsorship deals
Supporting other locations/properties, as needed

Apply to Levy today!

Levy is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

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