Position: Help Desk
Location: Atlanta, GA
Duration: 12 Months
Work: Onsite
Interview: Web
Responsibilities:
Acts as 1st line/tier of GIS technical support for GDOT
Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications
Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
Assists team with GIS upgrades, projects, and provides on-call supports needed
Develops, updates, or maintains system/technical documentation as needed
Develops GDOT GIS User Group, resources, and assists in training material creation
Skill
Bachelor's degree in related field from accredited college or university
Knowledge and experience with Esri ArcGIS Desktop (ArcMap/ArcGIS Pro)
Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS
Experience with ArcGIS Online or ArcGIS mobile applications
Experience working with Esri geodatabases (e.g. mapping, editing, analysis), or any other GIS data development/management experience
Passion to provide excellent customer service and build effective customer relationships
Excellent communication, interpersonal, collaboration, and teamwork skills
Best Regards,
Nancy
Lead Recruiter
Ishmee Inc.
************* /> 551-226-4402
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