Senior Collector
Location Fort Worth, TX | Hybrid (4 days onsite, 1 day remote after training)
COMPENSATION & SCHEDULE
• $19-21 per hour. Based on experience
• Monday - Friday 8am to 5pm
• Target start date: 06/02/2025
ROLE IMPACT
This Senior Collector role plays a crucial part in managing complex and sensitive collection processes, focusing primarily on bankruptcy and specialty account scenarios. Success is defined by timely and accurate exception handling, legal compliance, and effective collaboration with legal representatives, customers, and internal partners.
KEY RESPONSIBILITIES
• Process Collection Exception work via case, email, paper mail, or internal reports with accuracy and timeliness
• Conduct research and correspondence through inbound/outbound calls and emails with legal representatives, vendors, and customers
• Validate deceased account documentation, including proof of passing and executor of estate documents
• Manage Deceased No Probate (DNP) accounts with appropriate follow-up and closure actions
• Evaluate and administer Servicemembers Civil Relief Act (SCRA) protections and process necessary modifications
• Track and verify payoff fund application for approved manufacturer buybacks
• Ensure all activities align with state/federal regulations and company policies, particularly concerning bankruptcy
MINIMUM QUALIFICATIONS
• Minimum 1 year in Auto Collections REQUIRED
• High attention to detail and strong organizational capability
• Excellent written and verbal communication skills
• Proven ability to manage sensitive financial information with professionalism
• Strong research and problem-solving abilities
• Ability to prioritize tasks and meet time-sensitive deadlines
PREFERRED SKILLS
• Experience with bankruptcy processing or specialty collections
• Familiarity with SCRA, FDCPA, and bankruptcy regulations
• Proficiency in reviewing legal documentation related to estates and account servicing
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
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